Lowering the threshold for casual interactionThe threshold for contacting a colleague in both work-related and non-work-related matters is high in teleworking. Because we don’t see what the other is doing, we can’t be sure of the right moment to distract, and we want to avoid breaking our colleague’s flow. The lack of the immediate presence of colleagues has required more independent decision-making in work and more effort in solving problems. Some individuals have found this rewarding. In addition, distance from colleagues has had a positive effect on concentration and time efficiency. The opportunity for uninterrupted work is much better in many home offices than in the employer’s premises. However, people currently miss spontaneous exchanging of ideas, feedback on their work, and uplifting accolades that are not typically cultivated in task-oriented video conferences. Random conversations with other than the closest colleagues are also needed. In one organization, unexpected encounters had occurred by calling accidentally to a wrong person. This had resulted in pleasant chit-chat with a colleague, but also to a fruitful work-related discussion. The realization that employees miss casual interaction in this organization spurred the ideation of ways in which such informal encounters could be facilitated. One unit for example, decided to launch a 15-minute virtual coffee break in random groups of three in connection with their weekly meetings. This experiment has remained in use. Besides, virtual coffee rooms that are open all the time and call-to-a-friend events were ideated as options for increasing casual interaction. With such small actions, we can support a sense of community and promote a culture of teleworking, where chatting about this and that with a colleague is a legitimate use of time – just as it used to be when bumping into each other in the office hallway.